> databugs://terms
Terms & conditions
The rules of the road, written to be read rather than skipped. If anything here is unclear, ask us — we would rather explain it now than argue about it later.
> last updated: July 2026
1. Who we are
Databugs Ltd, registered in England and Wales, company number 07958843, at Unit 9, Cirencester Office Park, Tetbury Road, Cirencester, GL7 6JJ. In these terms, "we" and "us" means Databugs Ltd, and "you" means the customer.
2. These terms
These terms apply when you ask us to work on your equipment or provide IT services. By leaving a device with us, or accepting a quote, you agree to them. Nothing in these terms affects your legal rights as a consumer.
3. Back up your data first
This is the most important paragraph on this page. Please back up your data before you give us your device, wherever it is possible to do so. Repair work, and particularly work on a machine that is already failing, carries an inherent risk of data loss. We take great care, but we cannot guarantee that data will survive a repair.
If you cannot back up because the machine will not start, tell us, and we will discuss recovering your data before we do anything else. If backing up is not possible and you ask us to proceed anyway, you accept the risk of data loss. We are happy to help you set up backups so this never becomes a problem again.
4. Diagnosis, quotes and prices
Diagnosis is free. Once we know what is wrong, we will quote you before doing any chargeable work. If you decide not to proceed, you owe us nothing and we will return your device.
A quote is based on the fault we have found. If, once work begins, we discover a further fault that changes the price, we will stop and speak to you before continuing. You will never receive a bill for work you did not agree to.
Parts are quoted separately and ordered only once you have approved the cost.
5. No fix, no fee
If we cannot fix the fault you brought the device in for, we will not charge you for our labour on that fault. This does not apply to parts you have approved and we have already fitted or ordered on your instruction, or to work you asked us to carry out that is separate from the original fault.
6. Data recovery
Data recovery is, by its nature, uncertain. We will tell you honestly what we think the chances are before we start, and we will quote you before doing chargeable work. We cannot guarantee that any particular file, or any data at all, will be recovered. Where a drive has already failed mechanically, attempting recovery can in some cases cause further deterioration — we will explain this to you before proceeding, and we will not proceed without your agreement.
7. Our workmanship, and warranty
We warrant our labour for [90 DAYS — CONFIRM] from the date the work is completed. If the fault we repaired returns within that period and the cause is our workmanship, we will put it right at no charge.
Parts we supply carry the manufacturer's warranty, which we will pass on to you. The warranty does not cover new or unrelated faults, accidental damage, liquid damage, or a device that has been worked on by someone else after we returned it.
8. Timescales
We will give you our honest estimate of how long a job will take, and we will keep you informed if that changes. Estimates are given in good faith but are not guarantees — parts can be delayed, and some faults reveal themselves slowly.
9. Payment
Payment is due on completion, before the device is returned to you, unless we have agreed account terms with you in writing. Business customers on managed support are invoiced monthly, payable within [30 DAYS — CONFIRM].
10. Collecting your equipment
Please collect your device promptly once we tell you it is ready. We do not have room to store equipment indefinitely, and an uncollected machine is a machine full of somebody's personal data sitting in our workshop.
If a device remains uncollected [90 DAYS — CONFIRM] after we have told you it is ready, and after we have made reasonable attempts to contact you, we reserve the right to dispose of or recycle it, and to sell it to recover unpaid charges, in accordance with the Torts (Interference with Goods) Act 1977. We will always try hard to reach you first.
11. Our liability
We take real care with your equipment and your data. If we cause loss or damage through our negligence, we will put it right.
However, we are not liable for loss of data where you were able to back it up and did not, for pre-existing faults or damage we did not cause, or for indirect losses such as lost profits or lost business. Except where the law does not allow it, our total liability for any job is limited to [THE AMOUNT YOU PAID FOR THAT JOB — CONFIRM].
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
12. If you are a consumer
You have statutory rights under the Consumer Rights Act 2015: our work must be carried out with reasonable care and skill, and any parts we supply must be of satisfactory quality. Nothing in these terms takes those rights away. Where we agree a contract with you away from our premises or at a distance, you may have a 14-day right to cancel — we will tell you if that applies, and if you ask us to start work within that period, you may be charged for work already done.
13. If you are a business
Managed support is provided under these terms and any service agreement we have signed with you. If the two conflict, the signed agreement takes precedence.
14. Your data
How we handle your personal information, and the data on your devices, is set out in our privacy policy.
15. If something goes wrong
Tell us. Call 07765 401924 or email help@databugs.co.uk, and we will do our best to put it right. We have been doing this for thirty years and our reputation locally matters more to us than any single invoice.
16. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.