> databugs://pricing
Free diagnosis. No fix, no fee.
We look at your device for free, tell you exactly what is wrong, and quote you before any work starts. If we cannot fix it, you do not pay. No jargon, no surprise bills, and no charge for turning up.
repairs & recovery — for a broken computer
Diagnosis
We find out what is wrong and quote you before starting. No fix, no fee.
Free
Computer repairs
Mac and PC repairs, quoted after free diagnosis. Parts priced separately, always agreed with you first.
From £65
Data recovery
Failed drives, lost photos, dead laptops. Quoted free after we assess the device.
Free quote
home support — help with your own computer
Home IT Support plan
Ongoing peace of mind for your home computers — priority help, regular check-ups and someone to call when something goes wrong.
From £30/mo
Remote support
We connect securely and fix it while you watch. Most jobs done in under an hour.
£30/hr
On-site visit
Then £50 per hour. We come to you across Cirencester, Stroud, Tetbury, Kemble, South Cerney and Ashton Keynes.
£95 first hour
business support — ongoing IT for your team
Managed IT
Per user, per month. Someone to call, monitoring, updates, Microsoft 365 and security. Pay-as-you-go also available.
From £45/user
Backup
Per user, per month. Automatic off-site backup, monitored and tested so it works when you need it.
£5/user
> every price is confirmed with you before any work starts. free diagnosis, no fix no fee, no surprises.
What does "free diagnosis" actually mean?
Exactly what it says. Bring the machine in, or let us connect remotely, and we will work out what is wrong at no charge. Then we tell you the price. You decide. Nobody starts work on your computer without your say-so, and there is no bill for finding out.
And "no fix, no fee"?
If we cannot solve the problem, you do not pay us. It is that simple. We would rather be honest and lose the job than take money for a machine we could not save.
Is there a callout charge on top?
No. The £95 covers the first hour on site, travel included. After that it is £50 per hour. There is no separate fee just for turning up.
What about parts?
Parts are quoted separately, and always before we order anything. A screen, a battery, a new drive — you will know the cost, and whether it is worth it, before you commit. If the repair does not make financial sense, we will tell you plainly.
What does £45 per user include?
Managed IT support for your team: someone to call when things break, monitoring and updates, Microsoft 365 support, and security kept current. Backup is £5 per user per month on top, and worth every penny. If you would rather just call us when something goes wrong, pay-as-you-go works too — plenty of businesses start that way.
How much is data recovery?
It depends entirely on what has happened to the drive, so we quote after assessing it — free of charge. A drive that will still spin up is a very different job to one that has failed mechanically. Whatever the case, you will have a price before we do anything.
Not sure what yours will cost?
Tell us what is happening and we will give you an honest idea straight away — often over the phone, and always before any work begins.