Do you support both home users and businesses?
Yes — about half of our work is home users with a single PC, Mac, laptop or printer, and the other half is small and medium businesses across Gloucestershire. Whether you need a one-off repair, ongoing IT support contract, or help setting up a new office, the same engineers handle the job. There's no separate "consumer" or "business" team — just one local team that does both.
Which areas do you cover?
Our workshop is at Unit 9, Cirencester Office Park, and we cover Cirencester, Stroud, Tetbury, Cheltenham, Swindon, South Cerney, Fairford, Lechlade, Northleach, and the surrounding Cotswold villages. For remote support we can help customers anywhere in the UK using our secure remote tool. On-site visits are usually arranged within 1–2 working days, and same-day where availability allows.
How does remote IT support work?
You visit our remote support link, run the small TeamViewer QuickSupport tool, and read us a short code. We then see your screen and can fix many issues — virus removal, software installs, email problems, slow computers — without you leaving home or the office. You stay in full control and can end the session at any time. Most remote jobs are resolved within 30–60 minutes.