Yes — about half our work is home users with a single PC, Mac, laptop or printer, and the other half is small and medium businesses across Gloucestershire. Whether you need a one-off repair, an ongoing support contract, or help setting up a new office, the same engineers handle the job. No separate consumer or business team — just one local team that does both.

Our workshop is at Unit 9, Cirencester Office Park, and we cover Cirencester, Stroud, Tetbury, Cheltenham, Swindon, South Cerney, Fairford, Lechlade, Northleach and the surrounding Cotswold villages. For remote support we can help anywhere in the UK. On-site visits are usually arranged within 1–2 working days, and same-day where availability allows.

You visit our remote support link, run the small TeamViewer QuickSupport tool, and read us a short code. We can then see your screen and fix many issues — virus removal, software installs, email problems, slow computers — without you leaving home or the office. You stay in full control and can end the session at any time. Most remote jobs are resolved within 30–60 minutes.

It depends on the fault, so we always diagnose first and tell you the price before any work starts. There are no surprise bills — if the repair is not economical, we will say so honestly and talk you through the alternatives. Call or WhatsApp us with a description of the problem and we can usually give you a ballpark straight away.

Yes. We work on both Windows and Mac, and Mac repairs are a particular speciality — including board-level work such as logic board diagnosis and microsoldering. That means we can often repair machines that other shops (and Apple themselves) would write off as beyond economic repair, saving you the cost of a replacement.

Almost certainly not. A machine that will not power on usually has a hardware fault, while the drive inside is untouched. Even with failed drives we can often recover the data in our workshop. The most important thing is to stop using the device and bring it to us — repeated power-on attempts can make matters worse.

Yes — from failed hard drives, SSDs, memory cards, USB sticks and phones. We recover family photos, business records, accounts and documents that people feared were gone for good. Bring the device in as soon as you can, and avoid DIY recovery tools, which can overwrite the very data we are trying to rescue.

No. We offer both pay-as-you-go support and managed IT packages, so you can call us only when something breaks, or have ongoing cover with monitoring, updates and backups looked after for you. Many businesses start pay-as-you-go and move to a package once they see how much they use us.

Yes — new device setup is one of our most common jobs. We transfer your files, email, bookmarks and settings from the old machine, install the software you need, and make sure everything works before you start. For businesses we also handle staff onboarding, so new starters get a machine that is ready to use on day one.

We set up automatic backups for both homes and businesses, so your data is safe if a device is lost, stolen, damaged or hit by ransomware. For businesses we can also plan disaster recovery, so you know exactly how quickly you can be back up and running after a serious failure — and can test that it actually works.

Remote support can often start within the hour during working hours. On-site visits are typically within 1–2 working days, with same-day available when we have capacity. If your problem is urgent — a business is down, or a drive holds irreplaceable data — say so when you contact us and we will prioritise it.